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USA Funds
Education Access Report

Excerpt: Creating and maintaining a plan for preventing your student-borrowers from defaulting takes a lot less time than you might realize. In fact, with the right tools and as little as two hours a month, schools can communicate with delinquent borrowers, and provide the assistance borrowers need to keep their loans current.

Link to full article...

 

USA Funds
Education Access Report

Excerpt: When Bertice Berry was in high school, one teacher told her she wasn't college material.

 

Fortunately for Berry, a different teacher thought otherwise. Berry, a noted author, motivational speaker, sociologist and educator, went on to graduate magna cum laude from Jacksonville University in Florida and earned a doctoral degree in sociology from Kent State University at age 26. Link to full article...


USA Funds
Education Access Report

Excerpt: Financial Aid Director Sue Allmon credits USA Funds® Debt Manager® with helping her to cut by more than half the cohort-default rate at Ivy Tech Community College in Bloomington, Ind.

 

She started using the program two years ago to contact students who were delinquent in repaying their student loans. At the time, the school’s cohort-default rate was 16.6 percent. Ivy Tech Bloomington’s 2004 draft cohort-default rate is 6.2 percent. If this figure represents the school's final rate for that cohort, it will be a substantial drop from the 2003 cohort rate of 13 percent.

 

"I was ecstatic when our default rate dropped by so much this year," Allmon says. "It just wasn’t that hard for us to do." Link to full article...


Walker Information

Creating Loyalty

Excerpt: When Gilbane Building Company customers complete a client performance evaluation survey they rate the company on 38 different categories covering the design and procurement phase, actual construction work, and the project team characteristics.

 

Customers indicate the importance of each category, and then they tell Gilbane whether the company's performance met, exceeded, or was below their expectations. They complete this comprehensive survey at least three times during a project – during the pre-construction phase, halfway through the construction phase, and when the project is complete.

 

"We run our business based on customer feedback," said William Gilbane, Jr., president of Gilbane Building Co. "It drives our business practices and our training and development of people." Link to full article...


Walker Information

Creating Loyalty

Excerpt: For Stream President and CEO Toni Portmann customer loyalty is all about "the Wow factor."

 

"The thing that will make the customer loyal is if he or she can say, 'Wow! I just had an experience,'" Portmann said.

 

Stream is in the business of providing experiences. The company, created last year when Stream International, ECE Holdings, and Infowavz joined forces, provides behind-the-scenes outsourced technical support and customer service to the customers of 78 high-tech companies worldwide. Portmann, along with Stream's 11,000 employees in 21 centers around the globe, works to make the company's three million monthly customer contacts exceptional. Link to full article...


Lumina Foundation for Education

Student Access and Success News

Excerpt: Sixteen years ago, Tyrone Bledsoe noticed some disturbing trends when he compared the grade point averages of different student groups at Georgia Southwestern State University (GSW). The average GPA for African-American males was a dismal 1.75 percent.

 

Bledsoe, then the associate vice president of Student Affairs, declared a state of emergency on campus, invited all of the school’s 180 African-American males to a meeting and asked them what was happening. About one third showed up.

 

"The guys were so excited and so enjoyed getting together that we started meeting weekly," he says." After a while – we gave ourselves a name: The Student African American Brotherhood (SAAB)."

 

Initially SAAB's only focus was meeting the needs of the students at GSW, a small state-supported school of 2,600 students in Americus, GA. "I had no intention of creating a national organization – we were simply trying to speak to the needs of the students on that campus," Bledsoe says.

 

Today, the organization has 126 chapters on college campuses nationwide and eight in high schools, including Bledsoe’s alma mater in Grenada, MS. Link to full article...